Shipping policy
Shipping Policy
Thank you for shopping with Afterseven. This policy explains how we process, ship, and deliver orders, as well as what happens when delivery cannot be completed.
Processing Time
Orders are generally processed within 1–3 business days.
During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer. We will make reasonable efforts to process orders as promptly as possible.
Shipping Time
Estimated delivery is generally 6–12 business days depending on the destination, carrier, customs processing, and other circumstances outside our control.
Delivery estimates are estimates only and are not guaranteed delivery dates.
Once your order has shipped, you will receive tracking information so that you can monitor the shipment.
Tracking Your Order
Tracking information will be provided after your order has been shipped.
Customers are responsible for monitoring tracking information and promptly contacting us if there is an apparent delivery issue, address problem, or other circumstance that may prevent successful delivery.
Carrier tracking information and delivery records may be used to determine the status and circumstances of a shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping address before completing your purchase.
If you discover an error in your shipping address, contact us as soon as possible at afterseven.team@gmail.com
Address changes may only be considered before an order has shipped and are not guaranteed. Once an order has shipped, we may be unable to change, redirect, or intercept the package.
Accessible Delivery Location
Customers are responsible for providing a delivery address and location that is reasonably accessible to the applicable shipping carrier for safe delivery.
By placing an order, customers acknowledge that the delivery address provided at checkout must be reasonably accessible to the applicable carrier for safe delivery.
This includes, where applicable, providing reasonable access to secured buildings, gated properties, restricted entrances, apartment or office buildings, or other locations where a carrier may need access to complete delivery.
Carriers may determine that a location is inaccessible or unsafe and may decline to leave a package when they cannot safely complete delivery.
We do not require a carrier to leave a package unattended or in a location that the carrier determines is unsafe, inaccessible, or unsuitable for delivery.
Delivery Attempts
Delivery is performed by the applicable shipping carrier.
If the carrier is unable to complete delivery because the delivery location cannot be safely or reasonably accessed, we may contact the customer to request additional delivery instructions, access information, or an alternative delivery address.
We will make reasonable efforts to assist with delivery issues; however, successful delivery may depend on carrier requirements and the customer's ability to provide the information or access reasonably necessary to complete delivery.
A delivery attempt does not guarantee that the carrier will be able to complete delivery if the delivery location remains inaccessible.
Redelivery
If a delivery attempt is unsuccessful, customers should contact us promptly.
Where available and appropriate, we may request or arrange a redelivery attempt with the carrier.
Redelivery is subject to carrier availability, carrier requirements, and the circumstances of the shipment.
If the carrier requires additional access information or an alternative address to complete delivery, the customer is responsible for providing the information reasonably necessary to facilitate successful delivery.
Previous delivery attempts do not guarantee that subsequent attempts will be successful if the underlying access issue remains unresolved.
Failed Delivery Due to Access Restrictions
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Customers are responsible for providing a complete and accurate delivery address and for ensuring that the delivery location is reasonably accessible to the applicable shipping carrier for safe delivery.
By placing an order, customers acknowledge that the delivery address provided at checkout must be reasonably accessible to the applicable carrier for safe delivery.
If a carrier is unable to complete delivery because the delivery location cannot be safely or reasonably accessed, including a secured building, gated property, restricted entrance, unavailable access point, or another location where the package cannot be safely left, we may contact the customer to request additional delivery instructions or an alternative address where the carrier can safely complete delivery.
We will make reasonable efforts to assist with delivery issues and provide the customer with a reasonable opportunity to resolve the delivery problem.
The customer is responsible for providing any additional information, access instructions, or alternative delivery address reasonably necessary to facilitate successful delivery.
If the customer provides the same undeliverable address after being contacted, or does not provide a valid, deliverable alternative address, we may be unable to complete delivery or reship the order until a valid, deliverable address is provided.
If the customer is unable to provide an accessible alternative address, additional access information, or another reasonable delivery solution, and the package is subsequently returned to us as a result of the failed delivery, the order may be treated as a failed delivery and may not be eligible for a refund.
Any reshipment or refund request following a failed delivery will be reviewed based on the circumstances of the order and may be subject to applicable shipping, return, or handling costs.
Returned-to-Sender Packages
If a package is returned to us because delivery could not be completed, we may contact the customer to determine whether the order can be resolved through an available delivery or reshipment option.
Where appropriate, available options may include:
- Reshipment to an accessible address
- Additional delivery instructions or access information
- Other reasonable delivery arrangements
- A refund where the order is otherwise eligible for one
If the customer does not respond to a request for information reasonably necessary to complete delivery, we may be unable to reship the order until the required information is provided.
Any reshipment, refund, or other resolution may be subject to applicable shipping, return, or handling costs where permitted by applicable law and the circumstances of the order.
If a package is returned to us due to an inaccessible, incorrect, incomplete, or otherwise undeliverable address provided by the customer, any reshipment may require the customer to provide a valid and accessible delivery address and may be subject to additional shipping or handling costs where permitted by applicable law.
Incorrect or Incomplete Address
If an order is shipped to an incorrect or incomplete address provided by the customer, delivery may be delayed, unsuccessful, or result in the package being returned to us.
If the carrier returns the package to us, we may contact the customer to request a corrected and accessible delivery address.
Any reshipment may be subject to additional shipping or handling costs where permitted by applicable law.
Carrier Delays
Carrier delays may occur due to weather, customs, holidays, transportation disruptions, incorrect or incomplete address information, access restrictions, or other circumstances outside our control.
If your order appears delayed, please contact us at afterseven.team@gmail.com. We will make reasonable efforts to review the tracking information and assist with the available next steps.
Customs and Import Taxes
For international orders, customs fees, import duties, taxes, or other charges may be imposed by the destination country's authorities.
These charges are outside our control and may be the customer's responsibility.
Customs processing may also affect the estimated delivery time.
Lost, Stolen, or Damaged Shipments
If tracking indicates that a package has been lost, stolen, or damaged in transit, please contact us promptly so that we can review the shipment.
If Route Shipping Protection was purchased and the issue is covered under Route's applicable terms, customers may submit a claim through Route.
Where no shipping protection applies, we will review the reported issue based on the carrier's records and the circumstances of the shipment.
Delivery Confirmation
Carrier tracking information may show a shipment as delivered even when a customer has not personally received it.
If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first check the delivery location, building management or household members where applicable, and contact the carrier promptly.
Customers should also contact us so that we can review the available shipping records and determine what assistance may be available.
Order Issues
If there is an issue with an order caused by us, please contact us at afterseven.team@gmail.com within 14 days of receiving the item.
Please include your order number, a description of the issue, and photographs where appropriate so that we can investigate and assist you.
Shipping-Related Disputes
If you have a concern regarding delivery, please contact us before initiating a payment dispute whenever reasonably possible so that we have an opportunity to review and resolve the issue.
If a payment dispute or chargeback is filed, we may provide the applicable payment processor or financial institution with relevant order and fulfillment records, including order information, shipping records, tracking information, delivery attempts, carrier communications, customer communications, and other documentation relevant to the dispute.
Policy and Customer Rights
Nothing in this Shipping Policy is intended to limit, exclude, or waive any rights or remedies that cannot legally be limited, excluded, or waived under applicable law.
We reserve the right to review individual delivery situations based on the circumstances of the order, available carrier records, applicable policies, and applicable law.
Contact
For shipping or delivery questions, please contact:
We are a small team and genuinely care about our customers. We will make reasonable efforts to assist with legitimate shipping and delivery concerns.