Refund policy
Refund Policy
We want you to love what you ordered. If something isn't quite right, we're here to help.
Sale Items
All discounted and sale items are final sale unless otherwise required by applicable law. Sale items are not eligible for standard returns or exchanges.
30-Day Returns
Full-price items may be eligible for return within 30 days of confirmed delivery.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In original condition
- Returned with original tags attached
Return eligibility is determined based on the condition of the merchandise and the applicable terms of this policy.
How to Request a Return
To request a return, please email us at afterseven.team@gmail.com with your order number and the item(s) you would like to return.
Please do not send merchandise back before receiving return instructions from us.
Refunds
Once an approved return is received and inspected, we will process an eligible refund to the original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
If you need a different size or color, please contact us before returning your item. Exchange availability is subject to inventory and eligibility under this policy.
Failed Delivery / Inaccessible Delivery Location
Customers are responsible for providing a complete and accurate delivery address and for ensuring that the delivery location is reasonably accessible to the applicable shipping carrier for safe delivery.
By placing an order, customers acknowledge that the delivery address provided at checkout must be reasonably accessible to the applicable carrier for safe delivery.
If a carrier is unable to complete delivery because the delivery location cannot be safely or reasonably accessed, including a secured building, gated property, restricted entrance, unavailable access point, or another location where the package cannot be safely left, we may contact the customer to request additional delivery instructions or an alternative address where the carrier can safely complete delivery.
We will make reasonable efforts to assist with delivery issues and provide the customer with a reasonable opportunity to resolve the delivery problem.
The customer is responsible for providing any additional information, access instructions, or alternative delivery address reasonably necessary to facilitate successful delivery.
If the customer provides the same undeliverable address after being contacted, or does not provide a valid, deliverable alternative address, we may be unable to complete delivery or reship the order until a valid, deliverable address is provided.
If the customer is unable to provide an accessible alternative address, additional access information, or another reasonable delivery solution, and the package is subsequently returned to us as a result of the failed delivery, the order may be treated as a failed delivery and may not be eligible for a refund.
Any reshipment or refund request following a failed delivery will be reviewed based on the circumstances of the order and may be subject to applicable shipping, return, or handling costs.
Returned-to-Sender Packages
If a package is returned to us because delivery could not be completed, we may contact the customer to determine whether an appropriate resolution is available.
Depending on the circumstances, available options may include:
- Reshipment to an accessible address
- Additional delivery instructions
- A refund, where the order is otherwise eligible for one
- Other reasonable resolution options determined by us
If the customer does not respond to our requests for information necessary to complete delivery, we may be unable to reship the order until the required information is provided.
If a package is returned to us due to an inaccessible, incorrect, incomplete, or otherwise undeliverable address provided by the customer, any reshipment may require the customer to provide a valid and accessible delivery address and may be subject to additional shipping or handling costs where permitted by applicable law.
Lost, Stolen, or Damaged Shipments
Once an order has been shipped, shipping-related issues may depend on the carrier's tracking information, delivery status, and any applicable shipping protection purchased with the order.
For orders eligible for Route Shipping Protection, customers may submit eligible loss, theft, or damage claims through Route in accordance with Route's terms and claim requirements. Click here to file a claim . Please report the incident within 30 days of the date it occurred. Route Shipping Protection only covers refunds or exchanges for issues reported within this 30-day window.
Where no shipping protection applies, we will review reported shipping issues based on the available carrier records and the circumstances of the shipment.
Order Issues Caused by Us
If we made an error with your order, please contact us at afterseven.team@gmail.com within 14 days of receiving your order.
Please include your order number, a description of the issue, and photographs where appropriate so that we can investigate and assist you.
Payment Disputes and Chargebacks
If you have a concern regarding an order, please contact us first so that we have an opportunity to review and resolve the issue.
If a payment dispute or chargeback is filed, we may provide the applicable payment processor with relevant transaction and fulfillment records, including order information, shipping records, tracking information, delivery attempts, customer communications, and other documentation relevant to the dispute.
Applicable Law and Customer Rights
Nothing in this policy is intended to limit, exclude, or waive any rights or remedies that cannot legally be limited, excluded, or waived under applicable law.
We reserve the right to review individual situations based on the circumstances of the order and applicable law.
Contact
For questions regarding returns, refunds, delivery issues, or order concerns, please contact us at:
We are a small team and genuinely care about our customers. We will make reasonable efforts to assist with legitimate order and delivery concerns.